[quote author=trickster link=board=2;threadid=7915;start=0#msg72349 date=1065814752]
Besides the tech documents at Red Hat, we have very good documentation here, written in such a way as to make it easy to understand.
However, in order for someone to take advantage of those, they actually have to try. All the times we have suggested using them, they have been ignored.
First off for your first paragraph, yes and no. Red Hat is geared for Red Hat Linux. We have generalized docs for ALL distros.
And for Aiko's/LC's comment ... yean't. This is the classic example of the casual user. He flat out is NOT used to the way Linux works, and given a month of a working system would be liable to the types of comments made.
When dealing with Derek over AIM, I have had total cooperation and compliance with my commands. And you know what I found out? His Red Hat 8 is a crappy book version that doesnt include what is needed.
Now that he has what is needed we just need to assist what is needed to get him fully functional with the base distro. Once he can get that, he can start using the book to help him out, and our assistance.
We have two things to keep in mind :
1) Not in the slightest bit a Linux/UNIX* guy. We need to change that.
2) Learning disabled.
With that against us, I am suprised that any one else has made this comment. Any sysadmin should see this (or tech support).
I realize that most people cannot handle the type of hand holding, but ... come on...
I got so far with him, and with LITTLE effort
But again, not everyone is a teacher. So if you cannot help... dont. State your 2 cents and that is that. This is a message board, and that is what we are here for : Help when we can give.
Again, I am not here to berate. When I want to insult -- you will know.