Dear Mr. Steve,
Thank you for contacting Linksys Customer Support.
First, try to perform a hard reset on your router. In doing this you need a pointed object to hold the reset button all through out the procedure. Before doing the hard reset, disconnect all the devices that is connected to your router and have a copy of the settings that you have applied in your
1. Press and hold the reset button.
2. Wait for about 30 seconds and then unplug the power adapter.
3. Wait for another 5 seconds and then replug the adapter.
4. Wait for the DIAG light to turn on and then off before
releasing the button.
5. Put your network back together and then test it if it will work.
The router should now be restored to factory default settings and you should be able to enter the setup page using the default password admin. You may now reconfigure your router to the settings that it had previously.
After ensuring a good physical connection among your wireless devices, you may now configure your router to work with your ISP. If you are using a cable ISP, in the Set-up Page of the router's web base utility (http://192.168.1.1
) select "obtain IP Automatic" as
WAN connection type then hit apply. If you are nected to a DSL ISP, select "PPPoE" as WAN connection type. You also need to do the MAC Address cloning under the Advance tab, input the Physical Address of the PC
registered to your ISP (in the command prompt, type ipconfig/all then copy physical address). In the Filters Page, make sure you have disabled SPI while enabling Block WAN Request, MultiCast Passthrough and MTU and try
to assign size values such 1382 or 1400 or 1450 or 1492 and see which has the most stable connection.
If you are running your PC with WinXp, you need to disable Internet Connection Firewall (ICF) or other third party Firewall software to avoid conflict, your router will provide the NAT Firewall on your network.
Check also if you have disabled Proxy Server in the internet option and verify the browser security level of the internet if it is set to medium-low.
I have attached in here a file that will guide you through this
If you still encounter same difficulty, kindly try to send us the
following information for our reference:
1. Router's firmware version
2. complete model of your modem
I hope this will help you in dealing with your technical difficulties.
Thank you again and have a nice day!
If you have further questions, please contact us at (800) 326-7114 or send us an email at email@example.com
so that we may further assist you. Please use this phone number given as reference for future support calls.
Sherwin M. Nebres
Product Support Representative
If you are responding to this e-mail, please attach all previous correspondence as a point of reference.