Hi ,

Sorry about the length of this :-(

This (which gives more info about my problem) is based on a letter I sent to SuSE support though I sincerely doubt it will qualify within the 90 days installation support that I thought sounded so good when I bought a copy of the distro.

I can't get YOU (YaST Online Update) working. I get this error both at work and at home and the one at work particularly is a very standard install so I figure it has to be something others get and not just me. I have tried to get support in both the SuSE Linux E maillist and on line at a number of bulletin boards with no luck.

The error message I get is:

Connection to YOU server failed.
Try to connect to another SuSE server

If (as has been suggested on one forum) I change the expert settings to HTTP I get:

Cannot get the patches from the server.
Try another SuSE FTP/HTTP server.

The following is the content of my /var/lib/YaST/update.inf file that one of the SuSE SDB articles hints it might be (though that was aimed at SuSE 7.3):

# /var/lib/YaST/update.inf -- (c) 2001 SuSE GmbH
#
Basesystem: SuSE-Linux-Professional-INT-i386-8.0.0#0
DefaultInstsrcFTP:
ftp.suse.com:/pub/suse/i386/current
ftp.gwdg.de:/pub/linux/suse/i386/current
ftp-suse.ruf.uni-freiburg.de:/pub/suse/i386/current
PTFcrstsnItluafed:
DefaultSrcPatchFTP: ftp.suse.com:/pub/suse/i386/update/8.0
Distribution_Name: SuSE-Linux-Professional-INT-i386
Distribution_Release: 0
Distribution_Version: 8.0.0
Nobackup:
/var/lib/news/history
/etc/ld.so.cache
/var/spool/atjobs/.SEQ
Pukcabon:
Notarx:
@PKG@ mmcore
usr/X11R6/lib/X11/config/Imake.rules
usr/X11R6/lib/X11/config/Motif.rules
usr/X11R6/lib/X11/config/Motif.tmpl
usr/X11R6/lib/X11/config/Project.tmpl
usr/X11R6/lib/X11/config/linux.cf
var/X11R6/lib/config/Imake.rules
var/X11R6/lib/config/Motif.rules
var/X11R6/lib/config/Motif.tmpl
var/X11R6/lib/config/Project.tmpl
var/X11R6/lib/config/linux.cf
./usr/X11R6/lib/X11/config/Imake.rules
./usr/X11R6/lib/X11/config/Motif.rules
./usr/X11R6/lib/X11/config/Motif.tmpl
./usr/X11R6/lib/X11/config/Project.tmpl
./usr/X11R6/lib/X11/config/linux.cf
./var/X11R6/lib/config/Imake.rules
./var/X11R6/lib/config/Motif.rules
./var/X11R6/lib/config/Motif.tmpl
./var/X11R6/lib/config/Project.tmpl
./var/X11R6/lib/config/linux.cf
@PKG@ mmcore1
usr/X11R6/lib/X11/config/Imake.rules
usr/X11R6/lib/X11/config/Motif.rules
usr/X11R6/lib/X11/config/Motif.tmpl
usr/X11R6/lib/X11/config/Project.tmpl
usr/X11R6/lib/X11/config/linux.cf
var/X11R6/lib/config/Imake.rules
var/X11R6/lib/config/Motif.rules
var/X11R6/lib/config/Motif.tmpl
var/X11R6/lib/config/Project.tmpl
var/X11R6/lib/config/linux.cf
./usr/X11R6/lib/X11/config/Imake.rules
./usr/X11R6/lib/X11/config/Motif.rules
./usr/X11R6/lib/X11/config/Motif.tmpl
./usr/X11R6/lib/X11/config/Project.tmpl
./usr/X11R6/lib/X11/config/linux.cf
./var/X11R6/lib/config/Imake.rules
./var/X11R6/lib/config/Motif.rules
./var/X11R6/lib/config/Motif.tmpl
./var/X11R6/lib/config/Project.tmpl
./var/X11R6/lib/config/linux.cf
@PKG@ mmcore2
usr/X11R6/lib/X11/config/Imake.rules
usr/X11R6/lib/X11/config/Motif.rules
usr/X11R6/lib/X11/config/Motif.tmpl
usr/X11R6/lib/X11/config/Project.tmpl
usr/X11R6/lib/X11/config/linux.cf
var/X11R6/lib/config/Imake.rules
var/X11R6/lib/config/Motif.rules
var/X11R6/lib/config/Motif.tmpl
var/X11R6/lib/config/Project.tmpl
var/X11R6/lib/config/linux.cf
./usr/X11R6/lib/X11/config/Imake.rules
./usr/X11R6/lib/X11/config/Motif.rules
./usr/X11R6/lib/X11/config/Motif.tmpl
./usr/X11R6/lib/X11/config/Project.tmpl
./usr/X11R6/lib/X11/config/linux.cf
./var/X11R6/lib/config/Imake.rules
./var/X11R6/lib/config/Motif.rules
./var/X11R6/lib/config/Motif.tmpl
./var/X11R6/lib/config/Project.tmpl
./var/X11R6/lib/config/linux.cf
Xraton:
Product_Name: SuSE-Linux
Product_Version: 8.0
Prohibited:
usr/X11R6/lib/X11
Detibihorp:

I have set proxies in several places i.e. in Konqueror/KDE, in YaST2 (System Sysconfig Editor System Proxy) to http://proxycfg.lon.globalone.net/shell-cgi/proxy.pl can successfully reach the Internet using the proxy.

The following is the content of my /etc/rc.config:

#
# /etc/rc.config
#
# Copyright (c) 1996-2002 SuSE Linux AG Nuernberg, Germany.
# All rights reserved.
#
# Author: Werner Fink <werner@suse.de>, 1996
# Burchard Steinbild <feedback@suse.de>, 1996
#
# Configuration database for shell scripts in /etc/init.d, /sbin/SuSEconfig
# and /etc/cron.daily/aaa_base*
#
# Please edit this file and execute /sbin/SuSEconfig to configure everything.
#

#
# Attention! This variable PATH is NOT setting the PATH for user or root
# shells. It is only used internally for /etc/init.d/*, SuSEconfig and
# cron.daily. Please do NOT change PATH here.
#
PATH=/sbin:/bin:/usr/sbin:/usr/bin

##
## Formatting the boot script messages, see /etc/rc.status.
## Source /etc/rc.status if rc_done isn't defined
##
test "$rc_done"= = = -a -e /etc/rc.status && . /etc/rc.status

#
# Proxy Config Vars (JCR)
# Note: This is the bit I modified as suggested by someone on SLE
#
HTTP_PROXY="http://proxycfg.lon.globalone.net/shell-cgi/proxy.pl
FTP_PROXY="http://proxycfg.lon.globalone.net/shell-cgi/proxy.pl

VampyreUK