HELP!!!

[Johnny225]

Hi everyone,
I'm new here and in desperate need of help. Every time I try to install SP2, I get the blue screen. This occurs every time after SP2 has installed. It would be running:" processes after install" when the computer crashes. Upon rebooting, the computer restores its original SP1 configuration. Then I have to go uninstall SP2. After this happens, none of my hardware works until the next boot up, when windows reinstalls drivers for everything. Does anyone know how I can install SP2 successfully? Additionally, I have a genuine 2002 version of XP, so it's not pirated.

Thanks,
Johnny

[David Wright]

There are several reasons that SP2 might have issues installing. Spyware/Adware can cause problems, drivers can cause problems, etc. It would be easier to diagnose your problem if you relate what error code you are seeing on your BSOD.

[Johnny225]

That is tough to tell. The blue screen is on only for a fraction of a second. Additionally, I disabled all spyware, adware and anti-virus programs and went to the microsoft website and downloaded their checker to see if you have some particular adware. That turned up negative. I also uninstalled all of my peripheral objects. Printer, mouse, sound card, etc. and made sure all of my drivers are up to date.What bugs me is that I have installed SP2 on this machine before. I got a new hard drive and only now is it not installing. The software and drivers are all the same as before. The drive I have now is a 7200 rpm Seagate 100 gig SATA for a laptop. I can't see why this alone could cause SP2 to crash.

Thanks,
Johnny

[David Wright]

Disable the auto-reboot, then you should be able to read the blue screen and see what crashed. Right click 'My computer' -> Properties -> Advanced -> Startup and Recovery, uncheck automatically restart.

[Johnny225]

I'll do that.

Thanks!