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Thread: Outlook 2003 E-mail message printing

  1. #1
    Newbie
    Join Date
    Aug 2005
    Posts
    4
    On Fri 12 Aug, a user was able to print Outlook 2003 E-mail messages "normally".

    Today, Mon 15 Aug, the Outook 2003 E-mail messages print only with the headers. Similarly, when printing from the Internet, only the url prints out as a footer with an entire blank page.

    I verified nothing major was done on the sytem, that Microsoft Updates and Symantec signature files are updated, ran scanpst on the 1.5GB pst file, ran defrag, etc., etc. I even created a new pst file, but the messages still print out only with the headers.

    Word docs and Notepad text files print ok.

    The user has WinXP/SP2 and Office 2003 Professional.

    If push comes to shove, I can
    1. Try to re-install Outlook 2003 (or Office 2003 if necessary)
    2. Try to re-create the Outlook profile.
    3. Try to create a new account profile.

    There are several discussions on Google Groups, mostly from the Microsoft.public forums, but no solutions.

    One suggestion was to ensure I had the latest printer driver for the printer being used (HPLaserjet 4000). I haven't checked that yet.

    All suggestions welcomed!

    Thanks,

    Mario

  2. #2
    Newbie
    Join Date
    Aug 2005
    Posts
    4
    Originally posted by arnaldomj@Aug 15 2005, 05:03 PM
    * On Fri 12 Aug, a user was able to print Outlook 2003 E-mail messages "normally".

    Today, Mon 15 Aug, the Outook 2003 E-mail messages print only with the headers. Similarly, when printing from the Internet, only the url prints out as a footer with an entire blank page.

    I verified nothing major was done on the sytem, that Microsoft Updates and Symantec signature files are updated, ran scanpst on the 1.5GB pst file, ran defrag, etc., etc. I even created a new pst file, but the messages still print out only with the headers.

    Word docs and Notepad text files print ok.

    The user has WinXP/SP2 and Office 2003 Professional.

    If push comes to shove, I can
    1. Try to re-install Outlook 2003 (or Office 2003 if necessary)
    2. Try to re-create the Outlook profile.
    3. Try to create a new account profile.

    There are several discussions on Google Groups, mostly from the Microsoft.public forums, but no solutions.

    One suggestion was to ensure I had the latest printer driver for the printer being used (HPLaserjet 4000). I haven't checked that yet.

    All suggestions welcomed!

    Thanks,

    Mario
    [snapback]5301[/snapback]
    08/16/05: After disabling the printer and deleting the generic HPLJ400 driver, WinXP changed it to HPLJ4000 PCL6. The user can now do "normal" printing of Outlook 2003 E-mail messages.

    The other forum poster said that Outlook 2003 "was very hard on printer drivers".

    Yep,

    Mario

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