A friend bought a new e-machines with windows xp pre-loaded.

after only a month something (no idea what) happened and the machine will not boot up nor would it run the recovery disk. I opened up the microsoft documentation to re-load windows but no cd was included.

I called Best buy and they said e-machines does not ship with the windows cd (but they would sell us one for $200) :angry:

Is this correct? buying pre-loaded windows mean you get no cd and in turn if something goes wrong your stuck buying ANOTHER copy?