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E-mail Messages Stuck in Your Outbox
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Thread: E-mail Messages Stuck in Your Outbox

  1. #1
    Member
    Join Date
    Aug 2004
    Posts
    213
    How to Troubleshoot E-mail Messages That Are Stuck in Your Outbox

    SUMMARY
    When you try to send an e-mail message, the e-mail message may move to your Outbox and not be sent. This article describes how to troubleshoot problems with e-mail messages that remain in your Outbox.

    MORE INFORMATION
    This behavior can be caused by any of the following conditions:

    ? You open the e-mail message in your Outbox before the e-mail message is sent.
    ? You work offline and have not made a remote connection.
    ? Your sending options are not set to send e-mail messages immediately by using the correct connection.
    ? Your mail folders or e-mail messages within the folders are damaged.

    Message Opened from Your Outbox
    After you send an e-mail message, Outlook moves the e-mail message to your Outbox. When Outlook connects to your mail server, the e-mail message is delivered and a copy of the sent e-mail message appears in your Outbox. If you open and close an e-mail message while it is in your Outbox, the e-mail message may not be sent because you may have changed its status. If the status of the e-mail message has been changed, the title of the e-mail message no longer appears in italic.

    To send the e-mail message, open the message, and then click Send. The message title changes back to the italic format in the Outbox Messages view. The next time that you make a connection to the mail server, the e-mail message is delivered.

    You Are Working Offline
    To change the Work Offline command:

    1. On the File menu, click Work Offline.
    2. On the Tools menu, point to Send/Receive, and then click the name of the account from which you want to send the message.

    Send Options
    To make sure that you have selected the correct send options:

    1. On the Tools menu, click Options.
    2. On the Send tab, click to select both the Send messages immediately and Save copy of sent messages in the 'Sent Items' folder check boxes.
    3. On the Connection tab, click Change under Internet Connection Settings, and then make sure that the correct dial-up or local area network (LAN) settings are in the list.
    4. Click OK, click OK, open the message in your Outbox, and then click Send.

    Damaged Mail Folders
    Your mail folders or e-mail messages within the folders may be damaged. There are two ways to troubleshoot this type of problem. The first method is to concentrate only on the Outbox folder. The second method is to create all new folders.

    You can create a new Outbox folder using the following steps:

    1. Exit Outlook Express.
    2. Search your hard drive for Outbox.dbx and delete this file.
    3. Restart Outlook Express. A new empty outbox folder is created automatically.
    You can create all new mail folders if you create a new identity. After you create the new identity, you can import your old e-mail messages to your new identity.

    Create a New Identity
    1. On the File menu, point to Identity, and then click Add New Identity.
    2. Type a name for the new identity, and then click OK.
    When you are prompted to switch to the new identity, click Yes. Outlook Express quits, and then restarts with the new identity.
    3. Follow the prompts in the Internet Connection Wizard to configure Outlook Express for your new identity.
    4. When the Outlook Express Import Wizard starts, click Do not import at this time. You can import your files later.
    5. Create a new e-mail message, and then send the new e-mail message to make sure that the new identity is working correctly.

    Import Messages from the Old Identity to the New Identity
    After you send an e-mail message from the new identity, you can import messages from your old identity:

    1. On the File menu, point to Import, and then click Messages.
    2. Under Select an e-mail program to import from, click your version of Outlook Express, and then click Next.
    3. Under Specify Location, click your old identity, click OK, and then click Next.
    4. Click All folders, click Next, and then click Finish.
    For additional information about using identities, click the article number below to view the article in the Microsoft Knowledge Base:

    209169 OLEXP: How to Create and Use Identities in Outlook Express 5.x and 6.0

    ----------------------------------------------------------------

    APPLIES TO
    ? Microsoft Outlook Express 5.5
    ? Microsoft Outlook Express 5.01 Service Pack 2
    ? Microsoft Outlook Express 5.0
    ? Microsoft Outlook Express 5.01

  2. #2
    Senior Member
    Join Date
    Jan 2005
    Posts
    399
    Im going to call you information machine copyer :lol:

  3. #3
    Newbie
    Join Date
    Jan 2005
    Posts
    1
    I am using Outlook 2003. Intermittently today I have had messages stuck in the outbox. I have tried reopening them and clicking on send again to have them appear in italics, but they don't. They appear in the outbox under a line that says "Date: None". After I reopen them, the name still does not appear in italics and when I click send and receive, nothing happens.

    I have been using this Outlook 2003 for about two weeks now and today is the first day this has happened. I don't think the other solutions offered above apply since I am not using Outlook Express.

    Any other suggestions? It is getting very frustrating...

    Thanks.

  4. #4
    Mentor
    Join Date
    Aug 2004
    Location
    Toronto, Canada
    Posts
    1,159
    That's odd, Date: None usually refers to badly constructed email or in a format that's not understandable by outlook. But we don't want to go in too much details on that.

    Is it possible for you to regenerate the same message and simply delete the old one?

    I might ask you more questions as we go.

  5. #5
    Newbie
    Join Date
    Apr 2005
    Posts
    1
    Originally posted by M253@Jan 20 2005, 04:45 PM
    I am using Outlook 2003. Intermittently today I have had messages stuck in the outbox. I have tried reopening them and clicking on send again to have them appear in italics, but they don't. They appear in the outbox under a line that says "Date:* None". After I reopen them, the name still does not appear in italics and when I click send and receive, nothing happens.

    I have been using this Outlook 2003 for about two weeks now and today is the first day this has happened. I don't think the other solutions offered above apply since I am not using Outlook Express.

    Any other suggestions? It is getting very frustrating...

    Thanks.
    [snapback]2644[/snapback]

    Did you ever find a solutin to this? It's killing me. If so, please email it to me at:
    douglas_warshaw@hotmail.com

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