NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other option (CW). This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate" if you have the Corporate Workgroup installation.

SYMPTOMS
If you install Microsoft Outlook on Microsoft Windows 98, you may not have Microsoft Mail or Microsoft Fax as available services in Outlook. In addition, other MAPI services such as Internet Mail and the Microsoft Network may not work.

CAUSE
Windows Messaging (previously known as Exchange Client) and Microsoft Fax (previously known as At Work Fax) are no longer available as installation options with Windows 98

NOTE: Microsoft Fax and Windows Messaging are not supported if you did not have each installed and working properly prior to installing Windows 98. Additionally, some OEM versions of Windows 98 do not include either of these items.

RESOLUTION
Run the Windows Messaging (Wms.exe) installer and the Microsoft Fax (Awfax.exe) installer from the <cd drive>:\tools\oldwin95\message\us folder on your Windows 98 compact disc.

MORE INFORMATION
You install Windows Messaging and Microsoft Fax by running standalone installation programs from your Windows 98 compact disc. You can find these programs in the folder:
<CD drive>:\tools\oldwin95\message\us\

To Install Windows Messaging
1. Double-click Wms.exe, and follow the prompts from the installation wizard.
2. Restart your computer after setup is complete to finalize your system settings.
This will install Windows Messaging and Microsoft Mail Postoffice. It will also add an Inbox icon to the Desktop and Mail and Microsoft Mail Postoffice icons to the Control Panel. If the Microsoft Mail Postoffice existed prior to upgrading to Windows 98, it will be updated, with no additional features.


To Install Microsoft Fax
NOTE: Microsoft Fax requires the installation of a full MAPI client, such as Windows Messaging or Microsoft Exchange.

1. Double-click Awfax.exe, and follow the prompts from the installation wizard.
2. Restart your computer after setup is complete to finalize your system settings.
This will add a Microsoft Fax Printer to the Printers folder.

NOTE: If these files are installed over an existing installation of Outlook 2000 (Corporate or Workgroup), rerun Outlook setup from Add/Remove Programs in the Control Panel. This is needed to update the files used by Outlook that are needed in a newer configuration.

REFERENCES
For more information about the Wms.exe and Awfax.exe programs, please see the Wms-Fax.txt file in the Message folder on your Windows compact disc:
<CD drive>:\tools\oldwin95\message\
For more information about creating MAPI profiles, please see the following articles in the Microsoft Knowledge Base:
195718 : OL2000: (CW) How to Create a New User Profile for Outlook

195478 : OL2000: (CW) User Profiles and Information Services

Microsoft Outlook 2000 Standard Edition