Yep, if you piss them off it just makes it worse.it makes ya bitter, and you stop caring about the customers... and yes, he probably did make a note in the database saying you were an asshole. We all do
</tired support rep rant>
I was overly cogenial until he said I should have called to make verify if I wanted to be sure. Excuse me! They sent me 3 confirmations and a receipt! I thought I was pretty confirmed to be a go! AUGH! Verizon really does suck, and yes that site is so what my experience has been with that company!
If you give a man a fire he'll be warm, if you light the man on fire he'll be warm for life.