Ken VanDine takes you through how to obtain help for that one problem or issue in open source software that you donít know how to resolve. Sit back, relax, and watch your problems go away!
There are many ways of getting help when it is needed. However, you will need to remember that all these methods are community driven. Everyone that you find help from is a volunteer, and they are helping because they want to. This community driven model has both advantages and disadvantages. The biggest advantage is that the support you get is from someone that cares, not a technical support representative at some big company that hates his job. The is huge, you will frequently find that you get more help than you ask for. The most significant disadvantage is the lack of a controlled, moderated environment. There is nothing keeping you from getting flamed or worse. Now, lets talk a little about how you get help.
Full Article @ GnomeJournal