Reply With Quotei guess we are on the same level, i know spanish but not very well and they know english... but not very well
[quote author=burntash link=board=17;threadid=9931;start=0#msg90009 date=1098912582]
ya lets all forget that is what this flash is making fun of. ++
and i didnt do business with them, this was when i was trying to get a price quota one a certain kind of computer awhile back.
[/quote]
Well, let's see: the indian/arabian person knows at least one more language than you, and has the information you desperately need from him. I'd say that makes him superior to you, wouldn't you think?
I usually deal with Dell's corporate support, which is american. But I've had to deal with foregin support fot my home computer. It frustrates me not being able to understand some people. However, I really can't say a thing, since I have a very thick accent, and I bet some of the people I work with have a hard time understanding me.
I'm inclined to agree; if you don't like the support, communicate your dislike to the company and don't offer them your money. (or consider offering your money, if you are getting a quote.)
i guess we are on the same level, i know spanish but not very well and they know english... but not very well
Could we stop this please. The whole `holier than thou crap' is not leading to anything productive.
Damn good point.
[quote author=Stuart link=board=17;threadid=9931;start=0#msg89998 date=1098899504]
Karma++ for warning me.
[/quote]Yeap yeap.
[quote author=cassius link=board=17;threadid=9931;start=0#msg90006 date=1098910990]
Umm ... if you don't like it don't do business with the offending company. Simple, eh?
[/quote]
Yeap or that demand that unless they pull out of there you won't be doing business anymore.
I closed two credit card companies' account since I identify them having routed to India and gave them 30 days to have my calls route to within US. I have the rights as a consumer to do the right thing eventhough I may be in very small minority.
Tech support, whether outsourced or not, is annoying. I always try to go for the say-a-few-things-that-makes-them-believe-you-know-something and then get the information needed and quickily go for the okay-thanks-bye-bye.
Sadly they are forced to stick to their scripts more often than not.
[quote author=gorn link=board=17;threadid=9931;start=0#msg90262 date=1099724217]
Sadly they are forced to stick to their scripts more often than not.
[/quote]
Yeap yeap ......
I once tried to call tech support for my friend wanting to know whether they use DHCP or PPPoE. They wanted me to go through the whole deal of rebooting my computer, changing this and that. So I tell them I'm shutting it now while typing "ifdown eth0", "ifup eth0". The other end was like "sir, you need click on start, turn off, wait to reboot". I told her "Nah, I have Pentium 6 so its boot like within 2 seconds". hehheheh ......
[quote author=Compunuts link=board=17;threadid=9931;start=0#msg90273 date=1099777251]
[quote author=gorn link=board=17;threadid=9931;start=0#msg90262 date=1099724217]
Sadly they are forced to stick to their scripts more often than not.
[/quote]
Yeap yeap ......
I once tried to call tech support for my friend wanting to know whether they use DHCP or PPPoE. They wanted me to go through the whole deal of rebooting my computer, changing this and that. So I tell them I'm shutting it now while typing "ifdown eth0", "ifup eth0". The other end was like "sir, you need click on start, turn off, wait to reboot". I told her "Nah, I have Pentium 6 so its boot like within 2 seconds". hehheheh ......
[/quote]
How did she respond?
I don't mind outsourcing, in principle. We have enough money, why not allow the poor or underprivileged have a crack at making a little? Of course, I don't like the fact that tech support still costs the same for the end user but costs the company-in-question less. So their profit margins are getting wider while our wallets are getting thinner. That, I am afraid, pisses me off. I also don't mind talking to someone from India or wherever. I have to talk slow to far too many English-as-a-first-language Americans for me to get self-righteous about talking to a foreigner. Sure, I'd like for US dollars earned in the US and spent in the US to stay in the US, but I don't have enough time to worry about such things. Hell, that time spent wasted on ranting about Tech Support could have been put to better use by helping Habitat For Humanity put up another house for someone in my community who could really use it. Of course, it's 0014L, so there wouldn't have been anyone at the house site to help, but that is besides the point.
Cheers
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