2.1WS machine not finding base channel

[Outlaw]

I had registered a 2.1WS machine on RHN and moved it to a different RHN account. Now it gets the "TypeError: loop over non-sequence" error when a box can't find it's base channel. It had previously recieved its updates on the first account.

Steps I have performed:
Deleted machine profile on RHN
Deleted systemid in /etc/sysconfig/rhn/
re registered machine with RHN

RHN shows it as update entitlement, which is ok, but there's no base channel. This workstation was purchased in July 2003, so I think the introductory update entitlement is still valid.

I hope to avoid calling Redhat if there is something i am overlooking.

TIA

[ph34r]

Off hand, I'd say that you bought and paid for support... time to call or email them.

[Outlaw]

NOOOOOOOOOOO!!!

[quote author=Radar link=board=7;threadid=8605;start=0#msg77776 date=1075516468]
NOOOOOOOOOOO!!!


[/quote]

no you didn't pay for support or no you didn't pay for support and won't admit it?

[Outlaw]

NOOO I dont want to call. I'm not sure even if I can call for support if it's an update only entitlement. What's odd is that I moved an identical workstation (purchased together with the one in question) from a remote site that came up on RHN with its base channel and a management entitlement. At this point I have no choice but do just what ph34r suggests, Email and see what gives.

BTW, yes the machines were purchased from Dell packaged with RH.